vi·sion
(vi-zh&n) n. The manner in which one sees or
conceives of something.
The MindMatrix approach is centered on the use of
"Visual Solutions."
Visual
solutions are much more than a mere images and
graphics. They intuitively bring together various
textual and graphical elements to provide users
with a highly efficient approach to address a
business issue. Visual solutions can be used to
successfully support a number of key business
activities such as marketing, selling, servicing,
education and product design.
Visual
Solutions in Selling and Marketing:
Visual solutions have helped companies in a number
of industries (e.g. retail, furniture, IT) to
effectively convey the functions and features
of a single product, as well as demonstrate how
multiple products work together to meet the needs
of a customer. The retail sector was one of the
early adopters of Visual Solutions. Elaborate
window and table displays were used to educate
customers as to how they can mix and match garments
to develop an outfit. The "rooms to go"
approach for the sale of furniture is another
example of an industry taking advantage of the
visual solutions. Positioning like merchandise
together in a setting of a living room or dinning
room enabled sales associates to more effectively
educate the customer from a "room" approach
rather then a "product" approach. The
Information Technology (IT) industry has also
aggressively embraced the "Solution Sell"
strategy and is finding that Visual Solutions
have a more substantial impact on their customers.
Visual
Solutions in Servicing:
Troubleshooting and identifying the potential
resolution or replacement part is made easier
through the Visual Solutions Approach. The display
on your photocopier machine regarding how to repair
"jams" has tremendously eased the amount
of support that copier companies have had to provide.
Visual Solutions has improved their productivity
in addition to providing customers with the opportunity
to more quickly resolve their own problems.
Visual
Solutions in Education and Training:
Visual solutions provide mechanisms for effective
learning because they make it easier and quicker
to digest information. By providing all of the
relevant information in one effective package
of knowledge training time has been reduced even
in complex environments such as engineering equipment.
Visual solutions not only provide an effective
training mechanism but, they also provide a quick
reference for users to refer to after the education
and training process.
Visual
Solutions in Designing:
Contractors and architects have used drawings
and blueprints for decades. However, the visual
solutions approach takes them one step further
by allowing them to integrate information that
would otherwise be stand-alone. By providing information
such as specifications details, equipment functionalities
and photographs of key parts, the amount of communication
time during the design process has been drastically
reduced.
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